FREQUENTLY ASKED QUESTIONS

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WHAT TIME DOES THE SHOW START AND END?

Venue doors open at 11AM. Curfew 11PM.
WILL YOU BE POSTING SET TIMES IN ADVANCE?

Yes. Check here https://novalues.com/set-times/
IS THE SHOW ALL AGES?

Yes.
IS THERE ANYWHERE TO SIT?

This is a general admission show without assigned seating. There will be some picnic-style seating scattered throughout the site for you to take a break and enjoy a meal.
I PLACED AN ORDER BUT DID NOT RECEIVE MY MOBILE TICKETS OR ORDER CONFIRMATION.

Please visit support.axs.com
Hours: Mon - Fri 8am-10pm &
Sat & Sun 12pm-10pm CST
Live Chat available!
CAN MY TICKET BE SCANNED FROM MY MOBILE DEVICE?

Tickets will be scanned from your phone on the Goldenvoice app or AXS App at the entrance gate.
ARE PAYMENT PLANS AVAILABLE?

Check our Payment Plan section for more information.
I AM NO LONGER ABLE TO ATTEND, CAN I GET A REFUND?

Sorry, no refunds.
WHERE DO I PARK FOR THIS EVENT?

Please check our Getting Here page closer to the show date.
DO YOU HAVE A LOST & FOUND?

Yes, check here https://novalues.com/lost/
WHERE IS THE RIDESHARE DROP OFF/PICK UP POINT?

Please check our Getting Here page closer to the show date.
WILL THERE BE FREE WATER REFILL STATIONS?

Yes. We want you to stay hydrated!
ARE THERE LOCKERS AVAILABLE?

Yes! Reserve here.
WILL THERE BE VEGAN/VEGETARIAN FOOD?

Yes. nom nom. Check here https://novalues.com/eat-drink/
HOW WILL COVID-19 AFFECT THIS EVENT?

Please review our Health & Safety page.
WHAT IF MY QUESTION ISN'T ASKED FREQUENTLY ENOUGH TO BE LISTED HERE?

Then you’ve got one unique question! Please contact us with any other questions you may have here.
CAN I VOLUNTEER OR ARE YOU HIRING?

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.
WOW, THERE ARE LOTS OF ARTISTS PERFORMING! WILL I SEE ALL OF THEM?

There is no guarantee. Many artists will be performing at the same time and some areas may have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).
WILL THERE BE BREAST PUMPING STATIONS?

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.
CAN I BRING NALOXONE INTO THE EVENT?

Yes, you are welcome to bring one, factory sealed box (containing no more than 2 units) of naloxone into the event.
WHAT IS/ARE AXS PREMIUM TICKETS?

Learn more at AXS.com.
WHAT IS THE DIFFERENCE BETWEEN AN UMBRELLA AND PARASOL?

Parasols are generally for blocking the sun
Umbrellas for blocking Rain/Weather

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water-resistant material.

If the parasol falls into the dimensions of 23” long / 32” wide opened and has a non metal stemmed handle and scoping pole it should be fine.
WHERE DO I PICK UP THE MERCH THAT COMES WITH MY SOME VALUES, MORE VALUES, VIP TICKET?

Visit here https://novalues.com/ticket-order-info/#merch-redemption for details.